Schedule; Cancellation Policy; and Late Arrival:
Student will be tutored every week at agreed upon time (each, a “Scheduled Session”). If Student must reschedule a Scheduled Session, Student must inform Tutor via both email and phone as soon as possible. If Student notifies Tutor at least 24 hours prior to the Scheduled Session, Tutor will reschedule the Scheduled Session at a mutually convenient time. If Student notifies Tutor less than 24 hours prior to any Scheduled Session, Student forfeits the right to such Scheduled Session and will be responsible for the full payment of such Scheduled Session.
If Tutor needs to change a scheduled tutoring session, Tutor is responsible for rescheduling the tutoring session at the earliest convenience of both Student and Tutor. If Tutor fails to reschedule the changed tutoring session, and the change was proposed by Tutor, Student shall be refunded with such a missed lesson fee.
If Student is not online the Tutor will call and email the Student and Parent/Legal guardian. If the Student is not online after ten (10) minutes from the start time of the session the lesson is forfeited. Fees are calculated according to the times stipulated in the schedule (see above at “Tutoring Schedule”) and no adjustment shall be made for time lost because of late arrival by the Student.
Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.
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